38% of firms lack knowledge on FCA’s new Consumer Duty 38% of firms have limited knowledge of the FCA’s new Consumer Duty, with many turning to technology and data to solve their woes. Seizing the opportunity of new Consumer Duty regulation Watch the former CEO of the Financial Ombudsmen Services and member of PA’s management group, Caroline Wayman, as she shares her reflections of the Consumer Duty and sets ways to: * Embrace the shift and get the whole organisation…
